Terms and Conditions

AVAILABILITY OF PRODUCTS

PRODUCTS FOUND FOR SALE AT PIMPERL.MX ARE AVAILABLE FOR SALE ALWAYS AND WHEN THE PRODUCT HAS THE PURCHASE OPTION.
MOST GARMENTS WILL BE READY TO BE SHIPPED AFTER THE ORDER IS PROCESSED. HOWEVER, SOME OTHERS ARE MADE BASED ON ORDERS CONFIRMED BY THE ARTISANAL PROCESS OF OUR PRODUCTION. FOR THOSE ORDERS, PIMPERL® ASKS THE CUSTOMER TO CONSIDER BETWEEN 7-15 ADDITIONAL DAYS OF SHIPPING.
IF THERE IS A CHANGE IN PRODUCT AVAILABILITY AFTER CUSTOMER MAKES A PURCHASE, A REFUND WILL BE MADE FOR THE TOTAL AMOUNT WITHIN A MAXIMUM OF 30 DAYS.

PRODUCT FEATURES

THE CHARACTERISTICS OF THE PRODUCTS THAT ARE AVAILABLE ON THE PIMPERL.MX SITE ARE DISCLOSED ON THE PAGE OF EACH PRODUCT.
PRODUCTS THAT HAVE AVAILABILITY IN DIFFERENT COLORS MAY VARY WITH REGARD TO THE COLOR DISPLAYED ON THE SCREEN.
OUR PRODUCTS INVOLVE MANUFACTURING AND ARTISAN DYING PROCESSES, SO THERE MAY BE SLIGHT VARIANTS OF COLOR AND DESIGN IN THE PIECES.

PRICES AND RESALE PROHIBITIONS

THE PRICES IN THIS STORE ARE IN MEXICAN PESOS AND INCLUDE VAT; PRICES FOR INTERNATIONAL SHIPPING DO NOT INCLUDE TAXES CORRESPONDING TO THE IMPORT.
PIMPERL® RESERVES THE RIGHT TO CHANGE THE PRICES AT ANY TIME AND WITHOUT THE NEED TO GIVE NOTICE TO USERS.
NO PERSON HAS THE RIGHT TO BUY PRODUCTS ON THE PIMPERL.MX PAGE WITH THE INTENTION OF RESELLING THEM.
PIMPERL® RESERVES THE RIGHT TO ACCEPT OR DECLINE A PURCHASE ORDER EVEN AFTER RECEIPT OF A PURCHASE RECEIPT BY THE CUSTOMER. IF AN ORDER IS DECLARED AFTER PAYMENT, PIMPERL® WILL REFUND THE TOTAL AMOUNT FOR SUCH PURCHASE.

PAYMENT METHODS

PIMPERL.MX SHOP ACCEPTS THE FOLLOWING PAYMENT METHODS: AMERICAN EXPRESS®, MASTERCARD®, VISA®, DISCOVER® OR THROUGH PAYPAL® AND MERCADO PAGO®.

ORDER CANCELLATION

IF THE CUSTOMER WISHES TO MODIFY OR CANCEL HIS ORDER, HE WILL BE ABLE TO DO SO IN THE FIRST 24 HOURS BY CONTACTING CONTACTO@PIMPERL.MX WITH THE SUBJECT "ORDER MODIFICATION" OR "CANCELLATION OF THE ORDER".

PRODUCT RECEIPT

IF THE CUSTOMER RECEIVES THE PRODUCTS PURCHASED ON THE PIMPERL.MX SITE IN POOR CONDITION, THE CUSTOMER MAY MAKE A CLAIM TO PIMPERL® THROUGH THE PIMPERL.MX MAIL. IN THE 48 HOURS AFTER RECEIPT OF THE PRODUCT. TO BE ABLE TO MAKE THIS CLAIM, THE CUSTOMER MUST SEND DETAILED INFORMATION ABOUT THE CONDITIONS UNDER WHICH THE PRODUCT WAS RECEIVED AND THE CONDITIONS OF THE PACKAGE IN WHICH IT WAS RECEIVED. PIMPERL® WILL DO AN INVESTIGATION THROUGH OUR LOGISTICS PROVIDER AND, BASED ON SUCH INVESTIGATION, THE COURSE OF ACTION WITH THE CLIENT WILL BE DETERMINED.

Shipping

PIMPERL® SHIPMENTS AROUND THE WORLD.
IN CASE OF BEING A HARD ACCESS REGION PIMPERL® WILL SEEK A SOLUTION FOR THE CUSTOMER TO RECEIVE THE ORDER.
PIMPERL® USES AN EXTERNAL SERVICE FOR ITS NATIONAL AND INTERNATIONAL SHIPMENTS.
INTERNATIONAL SHIPPING COSTS MAY BE SUBJECT TO TAXES AND VARY DEPENDING ON THE COUNTRY OF RECEIPT.
IF THE CUSTOMER HAS ANY DOUBT OR PROBLEM REGARDING SHIPPING, THEY MAY REQUEST INFORMATION AT CONTACTO@PIMPERL.MX WITH THE SUBJECT "SHIPPING INFORMATION".

DELIVERY PERIODS

PIMPERL.MX REQUIRES BETWEEN 1 AND 2 BUSINESS DAYS TO PROCESS AN ORDER. MOST PARTS WILL BE READY TO BE SHIPPED AFTER THE ORDER IS PROCESSED.
ONCE THE ORDER IS PROCESSED, YOUR PURCHASE WILL TAKE BETWEEN 3 AND 5 BUSINESS DAYS TO ARRIVE IN MEXICO AND 7 TO 15 DAYS FOR INTERNATIONAL SHIPPING.
THESE DELIVERY TIMES DO NOT CONSIDER THE DAYS THE PACKAGE MAY STAY IN CUSTOMS.
PIMPERL® IS NOT RESPONSIBLE FOR ARREARS THAT HAVE TO DO WITH THE CLIMATE, ARREARS OF AIR PORTS, ARREARS FOR CUSTOMS PROBLEMS OR ARREARS FOR CAUSES OF FORCE MAJEURE.

SHIPPING ADDRESSES

IT IS THE CUSTOMER'S RESPONSIBILITY TO VERIFY THAT THE INFORMATION PROVIDED ABOUT THE SHIPPING ADDRESS IS CORRECT.
PIMPERL® IS NOT RESPONSIBLE FOR ANY PROBLEMS ARISING FROM ERRORS IN THE SHIPPING ADDRESS.
RETENTION OF PROPERTY
PRODUCTS PURCHASED ON THE PIMPERL.MX SITE WILL BE OWNED BY PIMPERL® UNTIL 100% OF THE PAYMENT IS RECEIVED BY THE CUSTOMER.

EXCHANGE AND RETURN POLICY

ANY CHANGE OR RETURN MUST BE MADE IN THE FIRST 30 DAYS AFTER THE PURCHASE DATE. THE CUSTOMER IS RESPONSIBLE FOR ALL SHIPMENTS INVOLVED IN THE EXCHANGE PROCESS.
IN ORDER FOR PIMPERL® TO ACCEPT A CHANGE OR RETURN, THE PRODUCT HAS TO BE IN THE SAME CONDITIONS IN WHICH IT IS SHIPPED TO THE CUSTOMER.
PIMPERL ® WILL NOT ACCEPT CHANGES OR RETURNS ON GARMENTS THAT HAVE BEEN USED OR ARE DAMAGED.
THE CHANGE PROCESS CAN BE STARTED THROUGH THE CONTACT AT THE FOLLOWING MAIL CONTACTO@PIMPERL.MX WITH THE SUBJECT "CHANGE OR RETURN".

WARRANTY

OUR WARRANTY INCLUDES REPAIR SERVICE FOR ANY PIMPERL® PRODUCT
TO BE ABLE TO MAKE THE REPAIR, THE CUSTOMER WILL HAVE TO REQUEST IT TO THE MAIL CONTACT@PIMPERL.MX WITH THE SUBJECT "GUARANTEE"
TO BE ABLE TO VALIDATE THIS WARRANTY, THE CUSTOMER MUST JUSTIFY THE DAMAGE TO THE GARMENT, WHICH WILL ALWAYS BE REPAIRED AND WHEN MISUSE HAS NOT BEEN MADE.
PIMPERL® OFFERS SPECIAL DISCOUNTS TO CUSTOMERS WHO WISH TO DONATE THEIR PREVIOUS GARMENT TO BE RECYCLED.

PERSONAL INFORMATION

THE TERMS OF USE AND PROTECTION OF THE PERSONAL DATA COLLECTED ON THE PIMPERL.MX SITE ARE PUBLISHED IN THE DOCUMENT "PRIVACY NOTICE" WHICH YOU CAN ACCESS WITHIN THE PIMPERL.MX SITE

SEVERABILITY OF CLAUSES

IF ANY OF THE TERMS AND / OR CONDITIONS OF THIS DOCUMENT ARE DETERMINED ILLEGAL OR UNFORCABLE, THE OTHER CLAUSES WILL REMAIN IN FORCE.

APPLICABLE LAWS

THIS SITE IS GOVERNED UNDER THE LAWS APPLICABLE TO ELECTRONIC COMMERCE OF THE UNITED MEXICAN STATES.

LEGAL NOTICE, ERRORS, INACCURACIES

THE PURPOSE OF THIS SITE IS TO PROVIDE CUSTOMER INFORMATION WITH THE GREATEST POSSIBLE TRUTH.

THIS SITE MAY CONTAIN ERRORS OR OMISSIONS, SOME THAT MAY BE RELATED TO THE PRICE AND AVAILABILITY OF THE PRODUCTS. IF THERE IS AN ERROR OR INACCURACIES IN THE SITE INFORMATION, PIMPERL® RESERVES TO CORRECT THE SAME, EVEN AFTER AN ORDER HAS BEEN MADE AND RECEIVED.

FOR ADDITIONAL ASSISTANCE ON OUR ONLINE STORE OR YOUR PURCHASE, PLEASE CONTACT US VIA EMAIL AT CONTACTO@PIMPERL.MX

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